Terms & Conditions

Henderson Web provides website design, hosting, and related services. By signing up or instructing us to build your website, you agree to these Terms.

About us

Business name: [your registered business name]
Trading name: Henderson Web
Business address: [your business address]
Email: harry.edward.henderson@gmail.com
Phone: [your phone number]

In these Terms, "Henderson Web", "we", "us" or "our" means the business providing the Services. "You", "your" or "the Client" means the business or individual purchasing the Services.

1. Definitions

"Agreement" means these Terms and any order form or written agreement.
"Client" or "You" means the business or individual who is purchasing the Services.
"Managed Website Plan" means the £99/month subscription plan including design, hosting and support.
"Services" means the website design, build, hosting, maintenance and related services provided by Henderson Web.

2. Scope: business customers

This Agreement is intended for business customers. By signing up, you confirm you are acting for business purposes and have authority to bind the business. If you are a private consumer (entering into this Agreement for purposes outside your trade, business or profession), different legal rights apply, see the consumer notice at the end of these Terms. In that case you are entitled to certain statutory information and a 14-day cancellation right, and we will comply with those rules where applicable.

3. Services provided

We will deliver the Services as agreed in the order form. This may include: a free homepage mockup, design and build of a multi-page website, mobile-responsive layout, hosting, contact form, basic on-page SEO setup, and up to 30 minutes of support/updates per month. The exact pages, content, features and revisions included will be confirmed in writing. Small content changes (text, images, opening hours, contact details) are included in the monthly service; larger updates, new pages, e-commerce, booking systems and similar will be quoted separately.

4. Free mockup

We offer a free homepage mockup before you commit. You may reject or modify the mockup. The mockup is not a binding agreement or final deliverable, and no payment is required for it. The mockup remains our confidential property until you sign this Agreement. You may not use, copy, share or pass the mockup to another developer without our written permission.

5. How the contract is formed

No contract is formed by requesting the mockup. A binding Agreement starts when: (a) you approve the mockup and instruct us to proceed; (b) you complete our online sign-up process, including setting up the payment mandate; (c) you accept these Terms; and (d) we confirm and commence the full website build. Before the build starts, no payment is collected (the mockup is free).

6. No upfront build fee

There is no upfront charge for designing or building your website. You do not pay during the mockup or development phase. However, by instructing us to build the full site, you commit to the Managed Website Plan and the 12-month minimum term. The total build cost is effectively spread across the monthly fees. Your first payment (£99) will only be collected when the full website has been built and approved, or is ready to go live.

7. Payment and mandate setup

Before we begin the full build, you must set up a payment method (Direct Debit via GoCardless or similar) as instructed. No payment will be taken for the mockup. The first monthly payment (£99) will be collected once the website is fully built and approved by you, or is deemed ready to go live (see clause 10). Thereafter, payments are taken monthly on the same day. No payment is taken during the design and build phase; the first £99 covers the first month after launch.

Direct Debit Guarantee: we will give you at least 10 working days' advance notice of any change to the amount, date or frequency of your Direct Debit payments. Under the UK Direct Debit Guarantee, you are entitled to a full and immediate refund from your bank for any payment taken in error. We will provide details of the Direct Debit Guarantee as part of the mandate setup. You may cancel the Direct Debit instruction with your bank at any time, but this will not cancel this Agreement or your obligation to pay (see clause 25).

8. Managed Website Plan fees

The Managed Website Plan fee is £99 per month (exclusive of VAT) for the agreed Services and hosting. It does not include any third-party costs such as domain registration, email hosting, premium plugins, advertising spend, or other services not listed.

9. Minimum term

The Managed Website Plan has a 12-month minimum term. This term starts when we begin billing (see clause 7), that is, when the full website is approved or ready to launch. You agree to pay £99 each month for 12 months (total £1,188).

10. Website approval; ready to launch

When the full site is built, we will notify you to review. You must review and either approve it or provide clear written feedback within 5 business days. If you do not respond in that time, the site will be deemed approved or ready to go live. Minor revisions (text tweaks, image swaps, small layout adjustments) are allowed. Major changes outside the original scope may be charged extra. The site is considered ready even if launch is delayed because you have not provided final content, login details or approvals; in that case, the first payment is still due.

11. Your responsibilities

You agree to provide all necessary content (text, images, logo, contact details and similar), approvals and access in a timely manner. If you delay providing required information for more than 14 days after we request it, we may treat the site as complete and begin billing, provided the agreed work that can be done without the missing information has been completed.

12. Included services

During the 12-month term, we will maintain hosting, perform basic technical updates, and apply small content changes (for example changing opening hours or swapping images) as requested. We will also take reasonable steps to keep the site secure and up to date.

13. Out-of-scope services

Unless expressly agreed in writing, the monthly fee does not include: logo or branding design, written copy creation, large redesigns after approval, e-commerce, booking systems, online payment setups (other than contact forms), advertising campaigns, SEO beyond basic setup, or any third-party service fees. Any additional work will be quoted separately, and we will agree the full specification and price with you first.

14. Revisions and scope creep

The website build includes a reasonable number of revisions during development, within the originally agreed design and page count. Requests that fundamentally change the design, add pages or features beyond the agreed scope, or reflect a new business direction, may be treated as new work and charged accordingly.

15. Domain name

You are responsible for securing and maintaining your own domain name unless otherwise agreed. If you already own a domain, you must provide access or make any DNS changes needed for launch. If we register a domain for you, it will be in your name (unless agreed otherwise) and may incur an additional fee. We do not claim ownership of your domain.

16. Hosting

Hosting is included in the monthly fee unless otherwise stated. We will make reasonable efforts to keep your site available, but we cannot guarantee against downtime or interruptions, including those due to third-party providers, internet or DNS failures, cyber attacks, force majeure, or scheduled maintenance.

17. Content and legal compliance

You confirm you own or have the right to use all content (text, images, reviews, logos, trademarks) you provide. You will not supply content that is infringing, defamatory, obscene, misleading or unlawful. We reserve the right to refuse or remove any content we reasonably believe is unlawful, risky or harmful. You are solely responsible for the legality and accuracy of your site's content, and for ensuring your business, claims, pricing and accreditations comply with the laws that apply to you.

18. Data protection (your business)

If your website collects personal data from visitors (for example contact forms or newsletter sign-ups), you are responsible for compliance with data protection laws for those activities, including providing privacy and cookie notices. We may offer template notices as guidance, but you must ensure they suit your business.

19. Search engines and performance

We will build the site with a basic search-friendly structure (for example tidy URLs, meta tags and a sitemap). However, we cannot guarantee search rankings, leads or traffic. Search performance depends on many factors beyond our control, including competition, content quality, reviews and ongoing activity.

20. Third-party services

Any third-party integrations (for example Google Maps, social media widgets, analytics tools, email services or payment gateways) are subject to those providers' terms. You agree to comply with any such terms. We are not responsible for third-party decisions, outages, costs or policy changes that affect your site.

21. Portfolio and marketing

Unless you instruct us otherwise in writing, you allow Henderson Web to display your business name, logo and screenshots of your website in our portfolio, marketing materials and social media. We will not reveal confidential information.

22. Confidentiality

We both agree to keep any confidential information shared during the project private, except as needed to perform the Services, comply with the law, or obtain professional advice.

23. Payment terms

Payments are by Direct Debit or card subscription as set up with our provider (for example GoCardless for Direct Debit, Stripe for cards). You must keep your payment details up to date. The monthly fee (£99) is payable monthly in advance starting from the date we commence billing, which is the date the full website is approved by you or is ready to go live. No payment is taken during the design or build phase. Prices are in pounds sterling, exclusive of VAT unless stated otherwise.

24. Late or failed payments

If a payment fails or is overdue, we will contact you to resolve it. If payment remains overdue, we may suspend updates or the site itself until payment is made, charge reasonable administration costs or interest where permitted by law, and if necessary terminate the Agreement (clause 27) and require payment of all sums due. Under the Direct Debit Guarantee you may request a refund for an error, but this does not remove your obligation to pay under this Agreement.

25. Cancellation during the minimum term

The 12-month minimum term is non-cancellable. If you cancel, attempt to cancel, or stop payments before the 12 months are up, you remain obligated to pay the remaining balance of the term. For example, cancelling after 4 payments makes the remaining 8 months' fees immediately due. This payment reflects the spread cost of the build and Services, and is a genuine pre-estimate of our loss rather than a penalty. We may, at our discretion, agree a reduced settlement figure in writing, but we are not required to do so. Cancelling your Direct Debit with your bank does not cancel this Agreement.

26. Cancellation after the minimum term

After the initial 12 months, the plan continues on a rolling monthly basis. You or we may end it by giving at least 30 days' written notice by email. You will remain responsible for all fees due during the notice period.

27. Termination by Henderson Web

We may end this Agreement, with immediate effect, if you breach these Terms (including non-payment), become insolvent, provide unlawful or inappropriate instructions or content, behave abusively, or otherwise make the project unreasonably difficult. If this happens during the minimum term, you still owe any unpaid fees for that term.

28. Intellectual property and licence

You own the content you supply to us, provided you have the right to use it. Henderson Web retains all intellectual property in the website design, code, themes, templates and proprietary tools we use ("our IP"). We grant you a non-exclusive licence to use the website while this Agreement is in force and fees are paid up to date. You may not copy, resell, reverse engineer or transfer the website or its code to another provider without our written consent.

29. Site transfer

The Managed Website Plan is a hosted service. We are not required to transfer the site to you or another host unless agreed in writing. After the 12-month term has ended and all outstanding fees are cleared, we may, at our discretion, export or migrate site content and assets to you, for which an additional fee may apply. Some elements (for example licensed plugins or proprietary platform features) may not be transferable.

30. Backups and security

We take reasonable care to keep backups and secure the site, but we do not guarantee full restoration or absolute security. You should keep your own copies of important content (text, images, logos and similar). You must keep your passwords and access details secure and tell us immediately if you suspect any unauthorised access.

31. Liability

We will perform the Services with reasonable skill and care. However, to the fullest extent permitted by law, we exclude liability for business losses (such as lost profits or revenue), indirect or consequential losses, and any loss that was not reasonably foreseeable at the time of contracting. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud. Our total liability for any claim shall not exceed the total fees you have paid to us in the 3 months before the event giving rise to the claim.

32. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including internet or hosting outages, cyber attacks, power cuts, supplier failures, illness, legal restrictions, natural events, war or strikes.

33. Changes to these Terms

We may update these Terms from time to time, for legal, technical or business reasons. Your initial 12-month term will use the Terms in force at signing, unless changes are required by law, regulation, security or to protect the service. Any material changes affecting you after your term will be notified to you with reasonable notice where practical.

34. Notices

Notices to us must be sent by email to harry.edward.henderson@gmail.com. Notices to you will be sent to the email address you provide during sign-up. You are responsible for keeping your contact details up to date.

35. Governing law

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

36. Entire agreement

These Terms, together with the order form or sign-up summary and any written agreement between us, constitute the entire agreement between you and Henderson Web. You acknowledge you have not relied on any other statements or representations except those written here.

37. Disputes

If there is a problem, both parties agree to try to resolve it fairly and professionally. Please contact us first by email and explain the issue clearly, and we will respond within a reasonable time.

38. Acceptance

By completing the online sign-up process, setting up the payment mandate, or instructing us to build the full site, you confirm you have read, understood and agreed to these Terms.

Consumer notice (if applicable)

If you are a private consumer (that is, not contracting in the course of a business), you have a 14-day right to cancel this contract from the date you sign it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. During that period you may withdraw by emailing or writing to us at harry.edward.henderson@gmail.com or [your business address].

Before you sign, we will provide the key pre-contract information: a description of the Services, the total price (£99/month, with a 12-month minimum term, total £1,188, exclusive of VAT where applicable), and how to cancel. If you ask us to start the Services within the 14-day cancellation period and then cancel, you may be charged for what has been provided up to that point. Once the full build has started with your agreement, or the site is live, the cancellation right no longer applies. This notice is provided as required by the Consumer Contracts Regulations 2013.